XUPDATE:We are open and here for you! It’s been a long year and we’re excited to announce that we are beginning a gradual reopening to the public!Read more here.
Open: Mon - Thurs: 8AM - 6PM,
Fri: 8AM - 5PM, Sat: 8AM - 1PM
Sun: CLOSED

Client Service Representative


Careers at Freeport Vet

Freeport Veterinary Hospital is seeking a kind and focused individual who is committed to Fear Free veterinary care as part of a tightly-knit, family-like team. Enjoy a work environment committed to humor, teamwork, and clear, consistent communication. In this field you often spend more time with your coworkers than you do your family, don’t you want to find a work family that cares about you as much as your real one?

CSR Level 1

  • Schedule appointments including Dental Treatments and Surgeries
  • Client assistance (including greeting them upon arrival, helping them bring pets, food, etc. to their car, answer questions or direct messages to appropriate staff member)
  • Accurately perform check-in/out functions
  • Core Values Score 7 or above
  • Fax/email/scan history
  • Complete Fear Free Level 1 Certification
  • Ability to maintain and efficiently manage multiple phone lines

 

CSR Level 2

  • Open/Close hospital including performing accurate end of day Cash Out

  • Be familiar with other common RX (Dewormers, Nutraceuticals, and frequently used meds like Carprofen, Prednisone, and Apoquel).  Understand basics of what they are used for.
  • Accurate knowledge of client topics including

    • Fear Free description

    • Flea/tick and Heartworm Prevention

  • Manage and mail out sympathy cards and other correspondence
  • Know vaccine protocol and timing of vaccines
  • Accurately complete all daily and monthly tasks listed on checklist
  • Be able to describe flea and tick life cycles and know what FVH carries for flea and tick prevention and how to use it
  • Train new CSR staff
  • Be able to describe heartworm transmission and know the products FVH carries for heartworm prevention
  • Complete 3 hours of CE each year
  • Review prior records and put reminders into patient chart accurately and in a timely manner
  • Complete 3 hours of CE each year
  • Ability to identify urgent care patients and triage them to the medical care team
  • Core Values Score 8 or above
  • Achieve Fear Free Level 2 certification

 

CSR Level 3 

  • Be familiar with SOPs in all departments
  • Help Office Manager in taking care of collection accounts and Wellness Plan declined payments
  • Have knowledge of proper spelling and meaning of commonly used veterinary terminology (anatomy/diseases/tests)
  • Correct invoices/ payments to ensure the drawer is reconciled at the end of day
  • Be able to advise clients on which tests require prior fasting
  • Complete 4 hours of CE each year
  • Be able to create basic estimates for clients (Exams, tech appts, euthansias, and spay/neuter)

  • Core Values Score 9 or above
  • Oversee that the daily and monthly tasks of the front desk are completed
  • Obtain Fear Free Level 3 certification